Billing and refunds

Last updated: October 19, 2026

This page explains how Trackly charges for a search and when refunds are refused. By paying, you accept these rules.

Core rule

Once a search is run, nothing is refundable: not the $7.99 for that search, and not the $14.99/month Pro subscription(s) started by that payment. A generated report is a digital service delivered immediately.

How you are billed

Trackly is not a one-time lifetime fee. Each $7.99 search unlock is tied to a Pro subscription.

  • You pay $7.99 today for 1 search.
  • Three (3) days after that payment, your card is charged $14.99/month (Pro plan; 5 searches/month once that first $14.99 is collected).
  • If you search another person during the trial after the included search is used, Trackly offers another $7.99 for that new search.
  • Each new $7.99 payment repeats the same pattern: +1 search, then $14.99/month three days after THAT payment.
  • Several $7.99 payments = several $14.99 subscriptions that stack (example: two $7.99 searches → two $14.99 charges after 3 days, often about $29.98).
  • You can cancel before the $14.99 to stop future charges. Cancellation does not refund a search already run.

Why you may see more than one $14.99

Each $7.99 creates its own Pro subscription, with its own “+3 days” date. That is not a billing glitch: it is the price of each extra search unlocked during the trial.

After the first $14.99 is collected, the quota becomes 5 searches/month. Any other $14.99 subscriptions already opened keep billing until each one is cancelled.

Non-refundable (no “I already searched” exception)

  • Any search that was run (even one): the matching $7.99 is not refunded.
  • The $14.99/month that follows a $7.99 whose search was used is not refunded.
  • Extra $7.99 payments for other people, once those searches are run.
  • +5 search top-ups ($9.99) once the credit is used.
  • An incomplete, inaccurate, or “wrong person” result: Trackly returns signals from public data and AI, not legal proof.
  • Forgetting to cancel before the day-3 $14.99 if a search was already run.
  • Card disputes / chargebacks for a service already delivered (search run).

Cancel (stop future $14.99 charges)

Cancellation stops upcoming renewals. It does not erase charges already due or already tied to a search that was run.

If you have several $14.99 subscriptions (several $7.99 payments), each one must be cancelled to stop further charges.

Contact

For a billing question, write to us with your account email. A search that was already run does not qualify for a refund: tracklyaisupp@gmail.com

Manage / cancel a subscription