Last updated: 1 April 2026
This Privacy Policy explains how Trackly (“Trackly”, “we”, “us”) collects, uses, stores, and shares personal data when you use our website, applications, and related services (collectively, the “Services”). By using the Services, you acknowledge this Policy. If you do not agree, do not use the Services.
For privacy inquiries, contact us at the email address listed under “Contact” at the end of this Policy. When you make a purchase, payment records may also identify the billing descriptor shown by your payment provider.
Account and identity data: email address, name if you provide it, authentication identifiers, and account settings.
Usage and technical data: device and browser type, approximate location derived from IP address, log and diagnostic data, pages viewed, interactions with the Services, and timestamps.
Search and content data: information you submit when using features (for example names, age ranges, locations, social handles, and images you upload for AI-assisted features), and outputs generated for your account.
Payment data: paid plans are processed by our payment provider (Stripe). We do not store full payment card numbers on our servers; Stripe processes card data subject to its own terms and privacy notice.
Support communications: messages you send to support, including your email content and our replies.
We process personal data to provide and secure the Services (contract performance); to authenticate users, prevent abuse, enforce our Terms of Use, and protect rights and safety (legitimate interests and, where required, legal obligation); to process payments (contract); to comply with applicable law; and, where required, based on your consent (for example non-essential communications or optional analytics if enabled).
We use cookies and similar technologies that are strictly necessary to operate the Services (including session and authentication-related storage where applicable). We do not use third-party advertising cookies on this Policy’s effective date. If we introduce optional analytics or marketing technologies, we will update this Policy and, where required, obtain consent before non-essential tracking begins.
You can control cookies through your browser settings; disabling strictly necessary cookies may break login or security features.
We share personal data with service providers who process it on our instructions and under contractual safeguards (hosting, payments, email delivery, security, and customer support tooling).
We may disclose information if we believe disclosure is required to comply with law, to respond to lawful requests, to enforce our Terms of Use, or to protect the rights, safety, and security of users, the public, or Trackly.
We do not sell your personal information as “sale” is commonly defined under U.S. state privacy laws. If our practices change, we will update this Policy and provide legally required choices.
If you access the Services from outside the country where our servers or providers operate, your information may be transferred across borders. Where required, we implement appropriate safeguards (such as standard contractual clauses) or rely on derogations permitted by law.
We retain personal data only as long as necessary for the purposes described above, including resolving disputes and enforcing agreements. Retention periods vary by data category; payment and tax records may be retained longer where legally required.
We implement technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Some features use automated and AI-assisted processing to generate results from information you provide and from publicly available sources where permitted. Outputs may be incorrect or incomplete. You should not rely on outputs as the sole basis for decisions with legal or similarly significant effects without independent verification.
Depending on your location, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability. You may also lodge a complaint with a supervisory authority. To exercise rights, email us using the contact below. We may need to verify your request.
The Services are not directed to children under 18 (or the higher age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such data, contact us promptly.
We may update this Policy to reflect changes in law, features, or our practices. We will post the updated Policy with a new “Last updated” date. Where changes are material and consent is required, we will seek consent as appropriate.